I cannot say enough positive things about Garrett Supports, their customer service and the quality of their products
“ We purchased a queen sized four poster rice bed in dark mahogany. Unfortunately, it came with a metal frame for the mattress and box spring which was the wrong type of frame and the bed racked in all directions plus the head and footboard vertical position mimicked the leaning Tower of Pisa. After reviewing several sites we decided on Garrett Supports. I called them and spoke with a gentleman named Carl and I am glad I did. He took the time to inform me about their bed rails and after speaking with him we placed an order for the pair. They arrived via UPS about a week later. We hauled the rice bed out of storage and set it up. What a pleasure it was to see that bed standing strong and tall without racking whatsoever and our Tower of Pisa was gone and she stood plumb line straight as it was meant to be. I cannot say enough positive things about Garrett Supports, their customer service and the quality of their products. As an aside comment, the stain and finish matched our bed perfectly. Carl was not only informative, but kind and courteous. By the time we finished our conversation I felt like one of the family. I ... ”
All I can say is Thank You – we appreciate Your company’s all around quality
“ Hey Guys – was able to assemble the bed rail set this weekend – can’t tell You how happy we are with your product – the rails were a perfect fit and the support frame is a solid as can be – better then the original support frame – and the whole assembly was very easy….Also failed to mention, the whole set arrived here two days after my initial order…AWESOME !!!! All I can say is Thank You – we appreciate Your company’s all around quality… Reamer Family, Florida ”
Bought two old mahogany beds just to “save” them
“ I bought two old mahogany twin beds at a thrift store some years ago just to “save” them. They were missing the rails so were useless as beds. After searching many websites, I chose yours mainly because you are a sister state and I like to spend my money close to home. After talking with your representative ( Josh?) he assured me that the rails should fit my vintage beds so I placed the order on line. A few days later I received a call asking if I was sure that I needed two sets of rails, vs two rails. Shortly after that was clarified, I received the rails, perfectly packaged and damage free. They fit the beds beautifully and I now have two wonderful new, old beds. I could not be happier. Thank you for your help and a wonderful product. I will always check with your company first if you have anything else that I need. D. Baker ”
The rails were failing – dried out and splintering.
“ I just wanted to let you know of the great First time experience I had with your company. I have an antique oak full bed. It had been in a cottage with little or no climate control. The rails were failing – dried out and splintering. I ordered rails with center support from you site And I am happy to say the end result is that the bed is sturdier than ever before. Customer service is excellent as I had inadvertently ordered an extra center support. I received an email asking if that was my intent. My account was credited. Thank you, thank you… S.Crowley ”
Your careful and clear responses led to the right fix
“ Dear Garrett, When our bed rail broke last Friday, I anxiously waited Monday morning the call you for help. (Our guest would be arriving in one week and we only have the second bedroom.) Your careful and clear responses to my questions yesterday morning led to an order for the 80 inch queen size new bed rails along with the support system. Then, we learned from a Fed Ex email that the shipment would arrive today. It did, the rails are perfect, and the supports now in place. Thank you for such exception products and service. You are to be congratulated! Thanks again! -Richard E. ”
